Return & Refund Policy

At FLOXGINO, your satisfaction matters to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 60-Day Return Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and unopened.

• In its original packaging and in the same condition as received.

• Accompanied by a receipt or proof of purchase.

Due to the personal care nature of our products, opened or used items cannot be returned for reasons of personal preference or dissatisfaction, unless the item is defective, damaged, or incorrect.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: service@floxgino.com

Please include your order number and the reason for your return.

If your return is approved, we will provide you with return instructions and the address where your package should be sent.

Please do not send any items back without contacting us and receiving return authorization first. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item.

3. Return Address

Once your return request has been approved, please send your package to the following address: JUN, 2409 CLARESIDE DR, VALRICO, FL, 33596-8311

Please wait for return approval and instructions before shipping your item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.

• A brief description of the issue.

• Clear photos or videos showing the problem.

We will review your request and work with you to find an appropriate solution, such as a replacement or refund.

5. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return or refund, including:

• Opened or used personal care products, unless defective or damaged.

• Items without their original packaging, where the packaging is necessary for product hygiene or identification.

• Gift cards.

• Items marked as final sale.

If you have questions about whether your purchase qualifies for a return, please contact our customer support team before sending it back.

6. Refused or Undeliverable Packages

If an order is refused at the carrier level or returned to us due to an incorrect or incomplete shipping address provided by the customer, a 35% restocking fee may be deducted from the refund.

Original shipping costs, return shipping fees, and other applicable carrier charges may also be deducted where applicable.

If a package is returned to us due to a shipping error on our part, please contact us so we can assist you with an appropriate resolution.

7. Exchanges

If you would like a different item, the simplest option is to request a return for your original purchase, provided it meets our return eligibility requirements.

Once your return is approved, you can place a new order for the item you prefer.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund. Processing times may vary depending on your payment provider.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first. You can also reach out to our customer support team for assistance.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please feel free to contact us.

FLOXGINO Customer Support
Email: service@floxgino.com

We appreciate your trust in FLOXGINO and thank you for shopping with us.